Welcome to Blackwell & West
Specialists in Internal Investigations for the Healthcare Sector
At Blackwell & West, we specialise in discreet, professional, and impartial investigations tailored to the unique needs of private healthcare providers. With deep expertise in regulatory compliance, healthcare risk management, and investigative procedures, we support clinics in resolving sensitive issues like staff complaints or practice risk concerns, efficiently and with confidence.
We understand the complexities of managing complaints involving registered health practitioners. That’s why our approach is grounded in the Health Practitioner Regulation National Law, informed by key resources such as:
- Good medical practice: a code of conduct for doctors in Australia
- The Shared Code of Conduct
- Relevant Professional Practice Guidelines
Whether you're navigating a workplace dispute, responding to a formal complaint, or safeguarding your practice’s reputation, Blackwell & West delivers trusted support aligned with the expectations of:
- AHPRA (Australian Health Practitioner Regulation Agency)
- State-based complaints bodies, such as HaDSCO (Health and Disability Services Complaints Office) in Western Australia
- National Boards, including the Medical Board of Australia and the Nursing and Midwifery Board of Australia
Our investigations are carried out with discretion, procedural fairness, and strict confidentiality, providing peace of mind and compliance-focused outcomes that support the continuity of care and your professional integrity.
About Us
Specialists in Internal Investigations for Healthcare
Blackwell & West was founded to address a critical need in the healthcare sector: professional, impartial internal investigations conducted with deep knowledge of healthcare regulation and compliance.
Our team brings extensive experience in healthcare-specific risk management, regulatory frameworks, and workplace investigations. We’ve worked within systems regulated by AHPRA, the National Boards, and state-based complaint bodies, with team members who are former regulatory specialists and board delegates.
We work alongside practice owners, clinic managers, and healthcare teams to resolve internal concerns discreetly, efficiently, and in line with best practice standards and regulatory requirements.
Why Choose Us?
- Specialised focus on private medical practices
- Deep expertise in healthcare compliance and regulatory investigations
- Thorough, impartial, and confidential service
- Professional reporting suitable for internal governance or external regulators
- Affordable pricing for small to medium practices
Industries We Serve
Tailored investigative support for private healthcare providers
At Blackwell & West, we specialise in internal investigations designed specifically for private medical and allied health practices. Our deep understanding of healthcare operations, regulatory obligations, and organisational risk allows us to support a wide range of providers with discreet, compliance-focused services.
We work with:
- General Practices (GPs)
- Specialist Clinics
- Day Surgeries
- Allied Health Providers
- Dental and Physiotherapy Clinics
- Cosmetic and Aesthetic Practices
Whether you're overseeing a single clinic or managing multiple practice locations, our investigative services are tailored to suit your structure, uphold professional standards, and support regulatory compliance under frameworks such as the Health Practitioner Regulation National Law.