About Us

Blackwell & West was established to meet a growing demand in the healthcare sector: high-quality, impartial internal investigations delivered with a clear understanding of the regulatory environment in which medical practices operate.

We specialise in resolving workplace issues, staff complaints, and risk-related concerns that may impact compliance, safety, or a practice’s reputation. Our focus is on providing professional, discreet, and legally sound investigative support to small and medium-sized medical practices.

Integrity
We conduct every investigation with honesty, transparency, and the highest ethical standards.

Objectivity
We remain impartial and independent — ensuring fair outcomes grounded in evidence, not assumptions.

Confidentiality
We treat all information with strict discretion, protecting the privacy of individuals and practices alike.

Clarity
We deliver clear, plain-language reports that support confident decision-making and regulatory compliance.

Accessibility
We offer premium investigative services at rates that reflect the realities of small and mid-sized healthcare practices.

Our team draws on a unique blend of expertise in:

• Healthcare compliance and regulatory frameworks
  Including day-to-day operational requirements under AHPRA and the National Boards.
   
• Risk management within clinical and administrative settings
  Identifying and addressing areas of potential liability or systemic issues within practices.
   
• Criminal and misconduct investigations
  Applying structured investigative methodology with objectivity, discretion, and procedural fairness.
   
• Public sector governance and professional standards
  Upholding accountability, transparency, and due process in line with public interest.
   
• Board-level regulatory decision-making
  Our team includes former AHPRA regulatory specialists and past delegate members of National Boards across several health professions.
   

We have extensive experience working within systems regulated by the Australian Health Practitioner Regulation Agency (AHPRA), the National Boards, and state-based complaints bodies such as HaDSCO in Western Australia. This means our investigations are always conducted in accordance with the Health Practitioner Regulation National Law, codes of conduct, and industry best practice.

We partner directly with:

• Practice owners 
• Clinic managers 
• Medical and allied health professionals
   

to support fair, independent resolution of internal concerns — all while maintaining confidentiality, discretion, and respect for those involved. Our findings are delivered through clear, factual reports suitable for internal decision-making or submission to external regulators.

✓ Specialised knowledge of the healthcare sector
✓ Deep understanding of regulatory compliance and complaints handling
✓ Independent, impartial, and confidential service
✓ Professional reporting aligned with National Law and healthcare codes
✓ Practical, responsive support for practice leaders

Whether you're managing a staff complaint, preparing for regulatory scrutiny, or simply want to strengthen your internal processes, we’re here to help — discreetly, professionally, and with deep industry insight.