Please reach us at admin@blackwellandwest.com.au if you cannot find an answer to your question.
We understand that internal investigations can create anxiety within a team. That’s why we approach each matter with discretion, professionalism, and care. Our role is not to disrupt your operations, but to help clarify concerns and support fair outcomes. We communicate with staff respectfully and only involve those necessary to the investigation. In many cases, the process actually improves workplace culture by addressing issues early and transparently.
Yes — confidentiality is a cornerstone of our work. We conduct all investigations with strict privacy protocols to protect the integrity of the process and the reputation of all involved. Only those directly involved in the matter are provided with access to relevant information. We also ensure our final reports are securely handled and only shared with authorised parties.
Absolutely. Our investigation reports are written to a professional standard suitable for submission to regulatory bodies, including AHPRA, the Medical Board, or state-based complaints entities. They are fact-based, impartial, and aligned with the expectations of the National Law and relevant codes of conduct. Whether you're preparing a formal response or demonstrating internal due diligence, our reports are designed to support your case clearly and credibly.
It's best to engage an investigator as early as possible when a concern arises — whether it's a staff complaint, regulatory issue, or potential misconduct. Early, impartial review helps reduce risk, supports timely resolution, and ensures any external responses (such as to AHPRA or a complaints body) are well-informed and appropriately handled.
Each case is different. A straightforward matter might take only a few days, while more complex investigations involving multiple staff, documents, or allegations may take longer. We’ll provide an estimated timeline after an initial assessment and keep you informed throughout the process.
You don’t need a formal complaint to engage us. Many clients come to us for help navigating early warning signs, such as interpersonal tensions, concerns about staff conduct, or early regulatory contact. Our goal is to support you in being proactive, not just reactive.
That depends on the nature and scope of the investigation. In some cases, it’s appropriate to inform staff directly; in others, we can conduct background work discreetly until more information is needed. We’ll guide you through the best approach for your situation while ensuring legal and procedural fairness.
Our services are billed on an hourly basis, with pricing tailored to the complexity and nature of your matter. Before commencing any work, we’ll provide you with a clear, upfront estimate outlining expected costs.
We believe in transparency — there are no hidden fees, and we’ll keep you informed at every stage. Our pricing is designed to be accessible for small to medium-sized healthcare practices seeking high-quality, professional investigative support.