Complaint Resolution Investigations

Confident, compliant support in navigating formal complaint processes

When a complaint is made about a registered health practitioner, it can place pressure on both the individual and the practice. At Blackwell & West, we provide discreet and impartial investigations that align with professional standards and regulatory expectations — helping you respond confidently and compliantly.

Our work reflects the requirements of the Health Practitioner Regulation National Law and is informed by codes of conduct, practice guidelines, and the processes followed by regulatory bodies.

We support practices navigating complaints that involve:

• Behavioural, ethical, or clinical concerns
   
• Investigations by professional boards or complaints bodies
   
• Preparation of documentation for formal response or hearing
   
• Internal resolution efforts that may impact staff or patient trust
   

With experience in healthcare-specific compliance and investigation, we provide clear, objective findings and professional reporting tailored to the needs of private practices.

Let us help you manage the process with professionalism, discretion, and a deep understanding of the healthcare landscape.